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Interpersonal Communication Skills - Working Together ~ Focuses on helping people learn how to gain cooperation from others by developing an effective, professional communication style.
Staying Productive and Composed Under Pressure ~ Teaches specific, hands-on techniques for staying more objective and focused in high-pressure situations.
Customer Service ~ "Service That Sells" ~ There’s a saying, “People may forgive, but not forget.” Not true with customers, they don’t forgive or forget. Just one employee with poor people skills can ruin a customer’s image of an entire organization.
Managing Change in the Workplace ~ Focuses on helping employees learn to manage change in a positive way and become more creative, flexible and adaptable.
Managing Stress ~ Helps people understand their pressures and personalities and guides them in developing better problem solving and life skills.
Bringing Out The Best in Yourself ~ Increasing Your Confidence and Effectiveness ~ Motivates and teaches people how to work up to their potential and develop abilities to improve their effectiveness.
The Power of Professionalism ~ Looks at the role professionalism plays not only in personal success but also the success of an organization.

This seminar is designed to help improve and fine-tune our communication and human relations skills. In today’s workplace, being able to work with and through people is a major factor in determining job performance and success. Participants will learn how to develop a professional communication style that works for them. Also those tough situations; disagreeing positively, giving constructive feedback and working with different personalities will be covered.

The participant will learn to:

	Identify personal communication styles
	“Read” people more effectively
	Express needs and feelings more constructively
	Use listening as an influencing and diffusing skill
	Avoid communication traps that kill cooperation
	Give feedback in a constructive way

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A major key to professional success is being able to keep your composure and stay productive under pressure.  You cannot manage other people's anger, defensiveness or aggressiveness if you cannot manage your own.  Thinking clearly and communicating calmly are skills necessary for good customer and co-worker relations.

A focus of this training will be on techniques to help you stay objective, focused and confident, even in emotionally charged and high-pressure situations.

As a result of this program, participants will gain skills to enable them to:

	Recognize situations that push them out of their comfort.
	Develop techniques to help them stay objective and focused.
	Avoid personalizing situations.
	Handle emotional people and emotional behavior.
	Relate to someone who is angry.
	Attack a problem without attacking the person.
	Find common ground in a disagreement.
	Bring out the best in people.

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How customers are treated often contributes to the ultimate success or failure of an organization. One bad experience is all it takes to lose a customer or create a negative impression with the public. They expect courteous attention to their requests and quick solutions to their problems. This program focuses on specific skills that enable participants to deal more effectively with the public in a courteous and professional way, generating new customers and enhancing the organization’s image.

The participant will learn to:

	Establish rapport with external and internal customers
	Gain customer confidence
	Provide personalized, quality service
	Avoid communication mistakes that cause customers to become defensive
	Anticipate and prevent problems
	Deal effectively with angry customers
	Project a professional image to the public

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The world is changing very rapidly. Mergers, layoffs, downsizing, different roles and no job security are just a few of the many changes. The survivors will be those individuals who learn to manage change, become more creative, flexible and pro-active. The focus of this seminar will be on developing change skills so if your job description changes tomorrow, you can too!

The participant will learn to:

	Understand the change process
	Identify why and how we get “stuck”
	Deal more effectively with multiple tasks, roles and bosses
	Be more assertive and positive about the future
	Overcome mental blocks and become more creative
	Use the steps for managing change

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This workshop is designed to help people have more control over stress—to feel better and perform better. Participants will identify present coping skills and focus on developing and using skills suited to their personality and personal and professional needs. The program will look at coping under pressure, taming the Type A personality, dealing with tension and worry and gaining a sense of confidence and self-control.

The participant will learn to:

	Understand how personality type affects the way you deal with stress
	Recognize when stress becomes harmful
	Identify present personal coping skills
	Develop new stress management techniques
	Handle high pressure situations better
	Gain more control over tension and worry
	Cope more effectively with the stress of working with different personalities
	Plan for more life balance

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In the business world today companies more than ever realize the need for empowered employees. To be successful an organization must stay ahead of competition and meet its goals. This is done through the efforts of employees who take initiative and develop their own personal effectiveness. 

This workshop focuses on helping employees gain insight on what drives them and how to develop confidence and accountability. 

As a result of this program, participants will gain skills to enable them to:

	Acknowledge and affirm strength
	Establish plans for overcoming personal sabotage
	Identify professional motivators
	Work with more confidence
	Foster work relationships
	Develop abilities to improve personal effectiveness

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Your professional image plays a vital role in your success and in the success of your organization.  If you want to build self-confidence, present yourself professionally and communicate more effectively, this program is for you.  You'll learn some things about yourself, about the impression you make and how to increase your power of professionalism.

The participants will learn to:

	Identify an appropriate professional communication style
	Build self-confidence
	Recognize what mannerisms and body language say about you
	Represent an organization in a positive way

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